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Data Analysis – Transforming Information into Insights and then Actions

  HR Service Delivery: Employee Satisfaction Survey HR Operations SLA’s- A service-level agreement (SLA) is a document describing the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured Process Efficiency/ Effectiveness Cost of Services Reengineering of process- Start afresh without earlier process’s constraints. Talent…


Implementing Balanced Scorecard and measuring Organizational Effectiveness

  Intent of Balanced Scorecards Understand the health of organisations Current Status of the Business Bringing balance in the internal as well as external organisation Measuring Performances Growth- Balanced Scorecard Capability To find out the Problem areas What is a Scorecard? Keeping ‘balance’ aside a scorecard can be anything ranging from a Class 2 report…

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